Terms of Service

1. Company & Contact

HYLORA SKIN (PTY) LTD (Reg. No. 2025/837088/07) ("Hylora", "we", "us").

Registered address: 8 Hantamberg, Blue Mountain, Eden, 6529.

Support: care@hylora.skin

2. Eligibility

You must be 18+ and legally capable of entering a contract. You may not purchase for resale without written permission.

3. Products & Information

Products are cosmetic skincare, not medicines or medical devices. Content on the Site is for general information only and is not medical advice. Patch testing is recommended. Discontinue use if irritation occurs.

4. Orders & Acceptance

Placing an order is an offer to buy. We may accept, refuse, or cancel any order (e.g., suspected fraud, stock errors, pricing errors, regulatory risk). Acceptance occurs when we dispatch your order and send a shipping confirmation.

5. Pricing, Taxes & Currency

Prices are shown in ZAR and include VAT unless stated otherwise. Shipping fees are shown at checkout. We may correct pricing or description errors at any time. If a correction affects your order, we will contact you to confirm or cancel.

6. Payment

We accept the payment methods shown at checkout. You authorise the payment provider to charge your selected method for the total order amount, including taxes and shipping. Orders ship after payment is cleared.

7. Shipping & Delivery

We ship via integrated carriers as set out in our Shipping Policy. Delivery times are estimates and not guaranteed. Risk and title pass on delivery scan (door-to-door) or collection scan (pickup points). Undeliverable/returned parcels may incur re-shipping fees.

8. Returns & Refunds

Refer to our Returns & Refunds Policy. For hygiene reasons, opened/used items are not returnable. Defects, damage, or wrong items must be reported within 48 hours of delivery with photos.

9. Promotions, Gift Cards & Bundles

Promotions are time-limited and subject to specific terms. Unless stated, offers cannot be combined. Gift cards are non-refundable and not redeemable for cash. Bundles/sets must be returned complete and unopened.

10. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use.

11. User Content (Reviews, Comments)

By submitting reviews or content, you grant Hylora a non-exclusive, royalty-free licence to use, reproduce, and display such content for marketing and Site operation. You warrant your content is lawful, accurate, and non-infringing. We may remove content at our discretion.

12. Acceptable Use

Do not misuse the Site, interfere with security, scrape or harvest data, reverse engineer, or use automated means without consent. Do not submit unlawful, misleading, defamatory, or harmful content.

13. Intellectual Property

All Site content (text, graphics, logos, product names, formulations and related IP) is owned by or licensed to Hylora and protected by law. You may not copy, modify, distribute, or exploit any content without written permission.

14. Health & Safety

Always follow on-pack directions. Avoid contact with eyes. Keep out of reach of children. Some products contain acids and other actives that may increase sensitivity to sunlight—use sunscreen. If you are pregnant, nursing, under medical treatment, or have known sensitivities, consult a professional before use.

15. No Warranties

Except as required by law, products and services are provided "as is" and "as available". We do not warrant uninterrupted access, error-free content, or that the Site or servers are free of harmful components.

16. Limitation of Liability

To the maximum extent permitted by law, Hylora is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, loss of data, revenue, or profits, or for any claim exceeding the amount paid for the product giving rise to the claim. Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

17. Indemnity

You agree to indemnify and hold Hylora harmless from claims, damages, losses, costs, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Site or products.

18. Force Majeure

We are not responsible for delays or failure to perform due to causes beyond our reasonable control (including carrier delays, strikes, pandemics, acts of God, or regulatory actions).

19. Privacy

Your use of the Site is subject to our Privacy Policy. By using the Site, you consent to the collection and processing of your data as described therein.

20. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. You agree to the exclusive jurisdiction of the courts of South Africa for any dispute.

21. Changes to Terms

We may update these Terms at any time by posting a revised version on the Site. Your continued use of the Site after changes constitutes acceptance.

22. Severability & Entire Agreement

If any provision is found invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with our Shipping, Returns/Refunds, and Privacy policies, form the entire agreement between you and Hylora regarding the Site and products.

23. Contact

Questions about these Terms: care@hylora.skin

Returns/Logistics: orders@hylora.skin

Data/Privacy: info@hylora.skin